We're always here to help.

Welcome to our FAQ (frequently asked questions) section, where we gather our most asked questions, and the information you will find most valuable as you learn (or think about learning!) with us.

Our friendly learner services team are always happy to help.

You can fill out the form at the very bottom of this page, and we'll be back in touch as soon as we can with you by email.

Live chat is available between 10 am and 4 pm Monday-Friday, which you can access by clicking the 'Chat with our team' button on your screen at any time. (The chat button will not show if no chat agents are available).

Lastly, you can call us on 0300 303 3464, Monday - Friday, 9 am to 5 pm.

Need to contact a specific SPƵվ region or department? Need a postal address of a SPƵվ office? View the directory here.

Need help during our priority booking window? Click here.

Fees, expenses & financial support FAQs

How do I qualify for a free course?

If you claim any Income Related Benefits you will be eligible for fee remission. If you have low wages, you can also claim fee remission.

Learn more here.

My income/wages are low, what help can I get?

You can be eligible for help with your fees. This does depend on your income, and where you live. 

Learn more here.

Can I get help with other course expenses?

The Discretionary Learner Support (DLS) fund can help us support you with:

  • tuition and examination fees
  • books and equipment
  • travel – we offer support for travel for exceptional circumstances
  • childcare (note, SPƵվ support services must approve this)

Learn more and apply for DLS here.

What help can I get if I have a disability or learning, health or support issues?

We will do our best to provide specialist staff and resources to help you succeed in your learning. This may include an Additional Learner Support (ALS) assessment.

Learn more here.

Can I pay for a course in instalments?

Paying for a SPƵվ course by instalments might be available on courses which last 40 hours or more.

Learn more here.

Online learning and system FAQs

How do I access Learner Hub?

Learner Hub is how you access links to your booked courses, Canvas and Office 365.

Learn more here.

What is Microsoft 365?

Microsoft 365 is a tool giving you access to Microsoft applications including Word, Excel, PowerPoint, and more.

Learn more here.

What is Multi Factor Authentication (MFA)?

MFA is an additional layer of security to protect your data.

Learn more here.

My Learner Hub account details don’t seem to be working?

Having problems logging into your Learner Hub account?

Learn more here.

What is Canvas? Can you help me with using Canvas?

To support your learning, the SPƵվ uses Canvas, a website that:

  • gives information and support for your course,
  • has your course materials,
  • is where you submit your work.

Learn more here.

What is Zoom? Can you help me with using Zoom?

Your online course will take place on Zoom. This is a programme that allows you to connect with your tutor and class. It works on your phone, tablet or computer.

Learn more here.

FAQs about keeping our learners safe

What is safeguarding? How do I report any concerns?

“Safeguarding” refers to measures designed to protect the health, wellbeing and human rights of individuals. 

Learn more here.

How does the SPƵվ keep me safe when I am online?

The SPƵվ E-Safety Policy shows how we help everyone with the challenges of staying safe online.

Learn more here.

What is Prevent?

The SPƵվ are committed to safeguarding learners and other stakeholders from becoming radicalised, or being drawn into terrorism. This is why we integrate with the Prevent Duty.

Learn more here.

FAQs about the SPƵվ

Who are the SPƵվ?

We are a leading adult education charity with a legacy that stretches back over a hundred years, having been founded back in 1903.

Learn more here.

How can I become a SPƵվ member?

Why not join our adult education movement, and get some great benefits too, for only £15 per year.

Learn more here.

How do I volunteer with the SPƵվ?

Our doors are always open. Like other organisations and charities, we have a large and vibrant volunteer base.

Learn more here.

How do I make a donation?

Provide the tools to change someone's life: make a donation today.

Learn more here.

Where is my nearest SPƵվ branch?

Our branch network extends right across England. These branches play a crucial role in spreading the important adult education message.

In Scotland, our local associations bring adult learning within reach.

Learn more here.

How do I join the SPƵվ mailing list?

With our regular newsletters containing all our latest course information, you'll never miss what's going on near you (or online).

Learn more here.

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